Support

A person answers. Usually the one who built it.

Write in English or Turkish. We reply within two working days, and we read every message ourselves; there is no ticket bot.

Email us

Say which phone you have and, if reading failed, what you were pointing at. A screenshot helps more than a description.

Write to support

Quick answers

The voice sounds robotic

Your phone has a better voice waiting. Open ReadLens › Settings › Voice › Download more voices. On iPhone pick an Enhanced or Premium voice; on Android a voice marked High quality. ReadLens switches to it automatically.

It says it can't find text

Move 15–20 cm closer, turn the light on, and hold still for a second. Glossy or curved surfaces work better at a slight angle. Handwriting is not supported.

I bought Pro and it's gone

Open Settings › Restore purchase while signed in to the same Apple ID or Google account you bought with. Family Sharing on iOS shares Pro with your family group.

How many free reads do I get?

5 reads aloud a day, every day, for as long as you like. The magnifier, the light, the filters and freeze are free without any limit.

Refunds

Changed your mind? Ask the store.

ReadLens Pro is a one-time purchase billed by Apple or Google, so the refund is theirs to grant. Both usually decide within a few days. If they refuse and you think that is wrong, write to us and we will help.

On iPhone

Go to reportaproblem.apple.com, sign in, find ReadLens Pro and choose Request a refund.

On Android

Within 48 hours: Play Store › your profile › Payments & subscriptions › Budget & history. After that, write to us.

Accessibility statement

ReadLens is built for people who see poorly. Every control is at least 56 points, the Read button is 96, text contrast is 7:1 or better, and the whole app works with VoiceOver and TalkBack. This website uses the same rules: 20 px body text, no text over images, and every action reachable by keyboard. If something in the app or on this site is hard for you to use, that is a bug. Tell us.